Shipping policy

Shipping Policy

Effective Date: May 17th, 2025

At Wall Panels in Canada, we are committed to delivering premium-quality wall panels safely and efficiently to your doorstep. Please review our shipping policy below to understand how we handle and process orders.

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1. Shipping Coverage

We currently ship across Canada. For special shipping requests outside Canada, please contact us directly at wallpanelcanada@gmail.com.

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2. Processing Time

• All standard orders are processed within 2–5 business days.

• Customized or bulk orders may require additional processing time. We'll notify you of expected timelines before confirmation.

• Orders are not shipped or delivered on weekends or holidays.

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3. Shipping Methods & Delivery Time

We partner with trusted shipping providers to ensure safe and timely deliveries. Delivery times may vary based on location and order size:

Please note that these are estimates and not guaranteed delivery windows.

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4. Shipping Rates

• Shipping costs are calculated at checkout based on your delivery location, order weight, and dimensions.

• For large or fragile orders, additional handling fees may apply, which will be disclosed during checkout.

• Free shipping promotions, if available, will be clearly mentioned on our website and automatically applied at checkout.

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5. Order Tracking

Once your order is shipped, you will receive a confirmation email with tracking details. You can track your shipment at any time using the link provided.

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6. Delivery Issues

• If your order arrives damaged or incomplete, please contact us within 48 hours of delivery with photos of the product and packaging.

• If your package is marked as delivered but has not been received, please check with neighbors or your local courier service before reaching out.

• We are not responsible for delays caused by weather, shipping carriers, or incorrect address information provided by the customer.

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7. In-Store Pickup (if applicable)

We offer free local pickup from our warehouse in Toronto, Ontario. You’ll receive a notification once your order is ready for pickup, usually within 1–3 business days.

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8. International Shipping

At this time, we do not ship internationally. For bulk or B2B inquiries outside Canada, please contact us directly at wallpanelcanada@gmail.com.

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9. Questions or Concerns

If you have any questions regarding your shipment, contact us at:
📧 wallpanelcanada@gmail.com
📞 +1 (778) 899-1932