Refund policy
Return & Refund Policy
Effective Date: Sep 1 2025
At Wall Panels in Canada, we pride ourselves on the quality and craftsmanship of our products. Each piece is carefully inspected before shipping to ensure it meets our highest standards. However, we understand that sometimes things don’t go as planned. If you're not entirely satisfied with your purchase, we're here to help.
Inspection & Acceptance
- Customers must inspect all products at the time of delivery or pickup.
- Any damage, defects, or shortages must be reported to us within 48 hours, along with photo evidence.
- After this period, all orders are considered accepted and free of visible defects.
Returns
We accept returns under the following conditions:
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Return Window: Items must be returned within 14 days of delivery.
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Eligibility: To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.
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Non-returnable items:
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Customized or made-to-order products
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Clearance or sale items
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Opened adhesive, installation materials, or accessories
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Damaged items due to misuse, improper installation, or storage
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To initiate a return, please email us at info@wallpanelcanada.ca with your order number and reason for return. We will respond with return instructions and a return authorization number (RMA), which must be included in the package.
Refunds
Once your return is received and inspected:
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Returns are accepted within 14 days of delivery or pickup for unopened and unused products in their original packaging.
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A 15% restocking fee will apply to all approved returns.
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Customers are responsible for return shipping costs unless the return is due to an error by Wall Panel Canada.
- Custom orders, clearance items, and any products that have been installed are final sale and non-returnable.
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For late or missing refunds, please first check your bank account, then contact your credit card company or bank. If you've done all this and still have not received your refund, contact us at info@wallpanelcanada.ca.
Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item, please notify us within 48 hours of delivery. We’ll make it right — either by sending a replacement or issuing a full refund. Please include clear photos of the damaged or incorrect product with your email.
Warranty
Our products are covered by a limited manufacturer’s warranty against defects in materials and workmanship.
Warranty does not cover damages caused by improper installation, misuse, accidents, or normal wear and tear.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at info@wallpanelcanada.ca and include your order number and images if applicable.
Return Shipping
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Customers are responsible for return shipping costs, unless the return is due to a mistake on our part.
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We recommend using a trackable shipping service and purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Cancellations
Orders may be cancelled within 24 hours of placement. Once an order is processed or shipped, it cannot be cancelled.
Contact Us
If you have any questions about our return and refund policy, please reach out to us at:
📧 info@wallpanelcanada.ca
📞 +1 (778) 899-1932